MD Racing Street & Track Performance
MD Racing - one stop performance shopping for your motorcycle needs on the race track and on the street.

phone: 309-517-1361       email: warranty questions

WARRANTY INFORMATION - POLICIES & CONDITIONS OF PURCHASE

Service          Parts


If you are not a qualified engine builder and are not aware of all the nuances of engine building, we highly suggest that you stop installing your parts purchased at once. Please contract a qualified individual to complete the work. It will cost a lot more to fix the damage than to prevent it.

MD Racing does not warranty any performance, OEM, or aftermarket product from any company for any reason. Product warranties are to be taken up with the manufacturer. See manufacturers warranties for details. This includes any product that alters your motorcycle from stock.


MD Racing does not warranty any performance modifications to your motorcycle. Installing performance related parts or making performance modifications to your motorcycle does not necessarily mean that your motorcycle will remain as reliable as stock. Due to the design of your stock motorcycle any modification or after market part designed to increase performance may stress original equipment parts beyond the manufactures stated parameters. Modifying your motorcycle from stock may alter the driveability of the motorcycle, especially at low rpm and off idle. It may not be as streetable as when it was stock. If this a concern for you, we suggest that you leave your motorcycle stock.

MD Racing guarantees that all work performed is quality workman-ship. Any performance modification completed in-house by MD Racing is guaranteed up to the time before installation. MD Racing does subcontract some of its work. Any warranty of this workmanship is subject to subcontractors discretion. For the guarantee of the workmanship to be in effect, the item in question must be returned to MD Racing completely untouched by anyone. Failure to do this will null and void any expressed or implied guarantees/warrantees.

MD Racing valve jobs are guaranteed to be free of defects at the time of installation in the shop or before they are shipped. MD Racing valve jobs are vacuum tested before they are installed or shipped to assure quality. It is up to the customer or installer to recheck any parts prior to installation. i.e.. checking to make sure valve keepers are seated correctly. Although MD Racing does their best to assure that the cylinder heads are ready to bolt on, we cannot guarantee what happens during shipping. Recheck valve clearances after motor has been run.

MD Racing is not liable for incorrect installations done by the customer or by any other party. Once any item modified by MD Racing or its sub-contractors is touched by any other party for any reason all expressed and/or implied warrantees or guarantees are null and void.

All items shipped will be inspected for defects prior to shipping. Inspect all items received. You have three days after receipt to notify MD Racing of any problems.


PARTS:

Returns: All parts returns must be authorized. Parts to be returned must have an RA #. Any parts returned for any reason are subject to a 30% restocking fee for special order items and 25% for in stock items. Returns must be unused, undamaged and in original packaging. Any items returned and not in "resale as new" condition will be returned at the customers expense. New parts have a 5 day return window. Used parts have a three day window. No exceptions will be made. Shipping costs are the sole responsibility of the customer. Shipping costs are not reimbursable. New parts are considered any part that has full manufacturers warranty. MD Racing makes the sole determination if the part is new.

Refunds on returned purchases made with - 'Free Shipping' included in the purchase price - will have the shipping costs deducted from the refund to cover incurred expenses due to the return of the product.

Order Cancellations: Parts ordered by you the customer and shipped to us from the manufacturer will be subject to a 30% restocking fee if you cancel your order. This fee will be charged to your account immediately upon your cancellation request.

It is 100% the buyers responsibility to make sure they order the proper part. MD Racing takes no responsibilty for the customer in ordering parts. That includes phone consultations for proper part number. If the customer orders the wrong part, there is no problem to exchange the part. But, be aware that some of my distributors have a restocking fee which will be passed on to the buyer. The buyer will be responsible for all consequential shipping charges. The only time a customer will not be liable is if the actual different part from what was actually ordered was shipped.Then MD Racing will provide a shipping label for the return and get the correct part out at no cost to the customer. This applies to Continental U.S. customers only.

 

OEM & Close Out PARTS ARE NON-RETURNABLE - MANUFACTURER POLICY

Any used part sold by MD Racing is not guaranteed in any manner. We do assure that the used parts we sell are in usable condition. This assessment is performed by MD Racing and is not open to interpretation by any other party whatsoever. Use of any used part , ESPECIALLY used performance parts are at the customers own risk. If you want new parts performance, please purchase new parts.

PAYPAL Payments: By using paypal to purchase an item from MD Racing, the buyer agrees that MD Racing policies superceed paypal policies. When using paypal as a payment, buyers are still responsible for all shipping charges and are subject to restocking fees.

International customers are responsible for all shipping costs


DISPUTES:

If a customer initiates a credit card charge back for any reason:

  • The customer agrees to pay MD Racing
    • the charge back fee that the processor charges
    • any expenses and court costs necessary to collect the chargeback fee
    • fees for time to compile the paperwork in regards to providing documentation in dealing with the charge back - fees will be current shop labor rates.
  • The Customer agrees that the jurisdiction will be in Rock Island county in Illinois, if any judicial ruling need apply.

 


No cash refunds. In store credit only.


for questions about our warranty policies
call: 309-517-1361 or email: matt@mdracingstp.com

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